jamie_97274 | Stripe Developers | Page 1

soft steepleBOT Nov 15, 2023, 10:10 AM

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worthy urchin Nov 15, 2023, 10:10 AM

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Hi there!

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Can you share the PaymentIntent ID (pi_xxx)?

dreamy holly Nov 15, 2023, 10:10 AM

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pi_3OC33hLjYDcRA6KW1FJD6qA6

worthy urchin Nov 15, 2023, 10:12 AM

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The user didn't complete the payment, so they haven't been charged. Why do you say "but the customer did get charged"?

dreamy holly Nov 15, 2023, 10:13 AM

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The customer has shared his bank details to confirm payment was taken

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Can you share why the PI says incomplete, when the payment was failed?

worthy urchin Nov 15, 2023, 10:16 AM

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I recommend asking Stripe support for this type of questions: https://support.stripe.com/contact

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Can you share why the PI says incomplete, when the payment was failed?
That's how Stripe works, there's no failed status for PaymentIntent

soft steepleBOT Nov 15, 2023, 10:19 AM

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dreamy holly Nov 15, 2023, 10:20 AM

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I'm confused what you mean by there's no failed status for payment intent, I can share one now that says failed?

shy pagoda Nov 15, 2023, 10:22 AM

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Sure, what's the ID?

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But is this is related to an incorrect payment then support is the correct channel for help on this

dreamy holly Nov 15, 2023, 10:23 AM

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No problem, just checking now why a PI says it is incomplete

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i.e. pi_3OCSevLjYDcRA6KW14OUj7lo this is a failed one

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just trying to understand the difference

shy pagoda Nov 15, 2023, 10:34 AM

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Taking a look

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Just looks like a regular bank decline. If your customer claims to have been charged by their bank still, you need to speak with support at the link above

dreamy holly Nov 15, 2023, 10:44 AM

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No problem on that part

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but I am wondering why it says incomplete, and not failed?

shy pagoda Nov 15, 2023, 10:46 AM

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Because the payment can be retried so technically incomplete. A failure is not a terminal state: https://stripe.com/docs/payments/paymentintents/lifecycle

How PaymentIntents work

Learn how PaymentIntents work within the payment flow.

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Right now it has status: 'requires_payment_method' so can be re-confirmed with payment details to attempt again

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If the payment attempt fails (for example due to a decline), the PaymentIntent’s status returns to requires_payment_method so that the payment can be retried.

dreamy holly Nov 15, 2023, 10:56 AM

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Okay gotcha thanks for the info!

#jamie_97274