#aia

1 messages · Page 1 of 1 (latest)

cursive needleBOT
jaunty spoke
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Can you share the object ID such as financial connection ID or event ID (evt_xxx) that you observed source: Automatic?

heady glade
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Here's one: evt_1OCbDGBYtItk2wyVuvYmDXJl

jaunty spoke
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If you're referring to the top Source in the event page, it means that this action in the event was initiated by Stripe system. In this evt_1OCbDGBYtItk2wyVuvYmDXJl, financial_connections.account.deactivated can mean that:

Occurs when the status of your user’s account moves from active to inactive. An account can move from active to inactive for a number of reasons, including if a user changes their password or the financial institution was down for maintenance at the last time we tried to retrieve data. Data is no longer accessible on accounts which have moved from active to inactive.

Reference: https://stripe.com/docs/financial-connections/webhooks

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Use webhooks to get real-time updates on a Financial Connections ac...

Learn how to use webhooks to receive notification of activity on a Financial Connections account.

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This can't be fixed as user or financial instituiation might have change something on their side that the account is no longer accessible. This event is to inform you about the account deactivation

heady glade
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How would we reactivate these accounts?

jaunty spoke
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Checking it now

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Thanks for waiting. Can I suggest you writing to Support https://support.stripe.com/contact to check whether reactivation is possible for these accounts? It'll be helpful to include the event ID (evt_xxx) in the email as well.

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