yingwg | Stripe Developers | Page 1

regal tokenBOT Nov 15, 2023, 3:26 AM

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onyx condor Nov 15, 2023, 3:28 AM

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hello! I'm going to need more info to help. In what scenarios did it not redirect the user to the payment page after? Are you noticing any trends?

Can you provide a few Checkout Session ids where you've noticed this?

true zealot Nov 15, 2023, 3:41 AM

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hmm. let me check

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it is from our customer report, where can I find the checkout session id?

onyx condor Nov 15, 2023, 3:45 AM

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i don't know what does your customer report look like, but the Checkout Session id has a prefix of cs_live_. Alternatively, if you have a PaymentIntent id (the prefix is pi_) that works too

true zealot Nov 15, 2023, 3:51 AM

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what about user email

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this is the screenshot I got from user, the page basically hanging there

onyx condor Nov 15, 2023, 3:55 AM

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This isn't a page hosted by Stripe. Can you share your Stripe account id? I'll take a look at how you're integrating with Stripe

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I'm sorry but I need the account id, it'll start with acct_

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You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123

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true zealot Nov 15, 2023, 4:01 AM

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oh, its this one

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acct_1NZIRKLZYTcA9IFh

onyx condor Nov 15, 2023, 4:04 AM

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okay, so you're using Checkout Sessions. Looking through the requests in livemode, i see some recent errors when creating the Checkout Session.

Example : https://dashboard.stripe.com/logs/req_M9jlVLBC1SCCvk

One or more provided prices do not have a tax behavior set, which is required for automatic tax computation. Please visit https://stripe.com/docs/tax/products-prices-tax-categories-tax-behavior#tax-behavior for more information.

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Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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like what the error mentioned, you'll want to make sure you set a tax behaviour for those prices

true zealot Nov 15, 2023, 4:06 AM

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oh that one was fixed already

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and the customer ran into the second issue after that one got fixed

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the create checkout session returns 500 when the tax behavior is not setup

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after that, the create checkout session call returns 200

onyx condor Nov 15, 2023, 4:10 AM

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okay, then i need to have a Checkout Session or PaymentIntent id to take a look

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without that, I'm afraid it's not going to be possible for me to know which request or Checkout Session itself to troubleshoot on

true zealot Nov 15, 2023, 4:19 AM

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okay, do you send webhook event for checkout session create event?

#yingwg