bradatread_45519 | Stripe Developers | Page 1

uneven shuttleBOT Nov 14, 2023, 10:26 PM

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fair crow Nov 14, 2023, 10:26 PM

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pale thorn Nov 14, 2023, 10:27 PM

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ah sry for tagging

fair crow Nov 14, 2023, 10:27 PM

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No problem! Do you have some specific details?

pale thorn Nov 14, 2023, 10:28 PM

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Not really, we continue to get reports over the past week or so from customers that have a screenshot of a blank billing page.

fair crow Nov 14, 2023, 10:28 PM

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Or a link to a page where I can try to reproduce?

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Has your team been able to reproduce at all?

pale thorn Nov 14, 2023, 10:28 PM

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yes if you'd be willing to DM me i can give you test credentials

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no we haven't been able to reproduce

fair crow Nov 14, 2023, 10:33 PM

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Ah, I see. This kind of investigation would be best handled over email since we may need to exchange a few messages over time based on any reports you get from your customers and any other troubleshooting you or we may conduct. I recommend reaching out to our Support team about this and sharing test credentials there: https://support.stripe.com/contact/

pale thorn Nov 14, 2023, 10:35 PM

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thanks, I did reach out to support a couple days ago and didn't get too far since the support agent wasn't able to reproduce with test credentials

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but I can certainly make another attempt

#bradatread_45519