#krista_87359

1 messages · Page 1 of 1 (latest)

rough patioBOT
sleek kraken
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Hi 👋 it depends on the question, but if it's something I cant' help with then I can try to point you in the right direction.

half osprey
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I had a person reserve a room yesterday and pay $400 and today she called for a refund.

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I submitted for the refund, but since the funds aren't in our account, is there a chance we just gave her $400 and now she can dispute it with her credit card and get that as well?

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I felt like she was trying to get an additional $400 by cancelling the next day.

sleek kraken
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Hm, I would recommend double checking with our Support team on this. I think if the payment was refunded fast enough, it may have been cancelled (never processed) rather than being completed then refunded. But in general, yes, I do believe there is a risk that the customer could still dispute that, but I believe you could show evidence of the refund at that point to help make your case.

Our Support team is more familiar with the process around fighting disputes though, so I'm going to double down on recommending double checking with them:
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

half osprey
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I don't know how to reach out to support. We just signed up with this service.