#yohana2211

1 messages · Page 1 of 1 (latest)

pine rampartBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

keen lion
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What's the payment intent ID?

mighty sparrow
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let me share

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pi_3OBaxGLibZt8EYKW1xBFE3O7

keen lion
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    network_status: "declined_by_network",
    reason: "generic_decline",
    risk_level: "not_assessed",
    seller_message: "The bank did not return any further details with this decline.",
    type: "issuer_declined"
  },```
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The issuer declined the transaction, you can ask your customer to check with issuer ro use a differetn card

mighty sparrow
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We have tried with couple of Amex Cards but says the same

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Card not supported

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Furthermore, I am checking the settings here I can see only Visa and Mastercard mentioned

keen lion
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It's a issuer decline, have you reached out to the card issuer?

mighty sparrow
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We have asked client to reach out his bank and ask .. meanwhile we are checking with you to figure out the issue

keen lion
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It's a card decline, there's no thing you or Stripe can do here.

mighty sparrow
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From the article you shared .. I can see our account country is the key

image.png
keen lion
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Ah, yes it's not supported in UAE

mighty sparrow
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Ooh, then we are loosing sales in case client has no alternative

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Is there a way forward for this

keen lion