Jeni | Stripe Developers | Page 1

mild hillBOT Nov 14, 2023, 6:57 AM

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ivory urchin Nov 14, 2023, 6:57 AM

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What stripe identity page? you have a screenshot?

shadow geode Nov 14, 2023, 7:03 AM

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yes will share

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this is used for verifying identity of a business account

ivory urchin Nov 14, 2023, 7:06 AM

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You can customize it here https://dashboard.stripe.com/account/branding

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

shadow geode Nov 14, 2023, 7:14 AM

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Ok thanks I have changed in dashboard but its not reflecting

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will it take time to reflect?

ivory urchin Nov 14, 2023, 7:15 AM

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Can you create a new account link and try again?

shadow geode Nov 14, 2023, 7:16 AM

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Ok

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Getting like this

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when i reload this page its showing again the same old logo

ivory urchin Nov 14, 2023, 7:25 AM

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Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

shadow geode Nov 14, 2023, 7:30 AM

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Ok sure

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acct_1M1w4XFMvaINkL9u

ivory urchin Nov 14, 2023, 7:36 AM

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OK, I saw you have updated the icon successfully, can you create a account_link, but don't open it (I can find the URL from your log)

shadow geode Nov 14, 2023, 7:42 AM

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Ok will create it

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created can u check

ivory urchin Nov 14, 2023, 7:46 AM

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It's expired (i.e., opened) already, can you creat a new one?

shadow geode Nov 14, 2023, 7:49 AM

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Ok

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Hi i have created

ivory urchin Nov 14, 2023, 7:51 AM

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I opened but it showed an error logo

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Do you always get this error logo?

shadow geode Nov 14, 2023, 7:52 AM

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yes can u give that error logs

ivory urchin Nov 14, 2023, 7:53 AM

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I didn't open the browser console so I didn't capture the log

shadow geode Nov 14, 2023, 7:54 AM

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Ok if i open browser console can i also see it?

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Got this error...any idea how to solve this

ivory urchin Nov 14, 2023, 8:02 AM

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I don't think it's related and I'd suggest you to try again. If the problem persisit, please let support know https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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