#vortexula

1 messages · Page 1 of 1 (latest)

civic eagleBOT
gentle idol
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Can you share an example payment intent ID (pi_xxx) that the payment showed as failed?

idle wigeon
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pi_3OCCVfIQdVnJbh9A1RFteVpz

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@gentle idol

gentle idol
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Thanks for sharing! I've taken a look and can't find any successful charge in this pi_3OCCVfIQdVnJbh9A1RFteVpz. Can you ask the customer to share the statement/proof with the charge, then reach out to our support https://support.stripe.com/contact with the proof and the example payment intent, so that they can check it for you?

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idle wigeon
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Yes thank you.

idle wigeon