shubhomar67

[solemn apex]

This channel is for developers and direct technical integration questions. Do you have the payment intent ID (pi_xxx) of this payment, so that I can take a look?

[civic monolith]

Yess

??

Sir from yesterday 6 payments were made approx all failed

[solemn apex]

Can you copy and paste the payment intent ID (pi_xxx) in text here?

[civic monolith]

pi_3OCC5QSJASYV9V6e1FqNQ04h

[solemn apex]

Are you the merchant or customer?

[civic monolith]

Merchant

My customers arre not able to pay

[solemn apex]

In https://dashboard.stripe.com/logs/req_Ihjj89UiC84bUS:

This account isn't enabled to make cross border transactions. You can enable your account at https://dashboard.stripe.com/settings/update

The account acct_1OBu0jSJASYV9V6e is India and it's not enabled to make cross border transactions from another country, i.e. billing/shipping address from non-India country: https://stripe.com/docs/india-accept-international-payments

[civic monolith]

While internationally the payment is accepted ?

From Usa

[solemn apex]

I'm not too sure what you meant. Since your account is India, it can only accept payment from India by default

To accept payment from other countries, you would need to follow the steps in the message above to enable it

[civic monolith]

I can do it

I am trying again and again

I am unable to do it sir

[solemn apex]

If you have the error, it means that you're unable to do it as the system doesn't allow you to do cross-border payment from another country other than India

This channel is for developers and technical integration questions. For cross-broder transaction questions, our Support will be able to help https://support.stripe.com/contact

[civic monolith]

Sir i cant find that option there

The same

To activate

That i am saying

Please do it from your end

[solemn apex]

I'd recommend reaching out to Support as we are unable to help with enabling cross border transaction here

[civic monolith]

Support takes too much time

25 min