afomera | Stripe Developers | Page 1

clear coralBOT Nov 13, 2023, 8:10 PM

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restive hearth Nov 13, 2023, 8:10 PM

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👋

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Interesting

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Have you run a test in test mode yet?

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That is the best way to confirm that the discount is still applied.

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But that would still make for a UI bug

thick hinge Nov 13, 2023, 8:12 PM

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Happens in test mode too consistently for us

restive hearth Nov 13, 2023, 8:12 PM

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That we will want to get fixed

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What happens in test mode in terms of the charge?

thick hinge Nov 13, 2023, 8:12 PM

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It charges the full amount of our subscription price after clicking Update on the payment method step

restive hearth Nov 13, 2023, 8:12 PM

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Can you share an example Customer ID that you tested with?

thick hinge Nov 13, 2023, 8:13 PM

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cus_P038rAZIsrJsKJ is one i tested with this morning

restive hearth Nov 13, 2023, 8:13 PM

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Thanks, give me a min to look

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For sub_1OC31uDC8AtcNVbQsdYhtWk3, yes?

thick hinge Nov 13, 2023, 8:14 PM

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correct!

restive hearth Nov 13, 2023, 8:22 PM

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We are looking, going to take a few mins but will circle back.

restive hearth Nov 13, 2023, 8:45 PM

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Okay so we are able to reproduce on our end and this does look like a bug to us.

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We are filing a bug report internally right now to get this examined further and fixed.

thick hinge Nov 13, 2023, 8:45 PM

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I've been asked to get a ticket/reference number if there is one at the end of this, so we can follow up with our account manager

restive hearth Nov 13, 2023, 8:46 PM

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We can't give out a ticket number here since this is a public server but if you reach out to your account manager they will be able to find the bug report internally. You can also write into our Support team via https://support.stripe.com/contact/login and ask them for a ticket number and they can keep you updated as this is worked on.

thick hinge Nov 13, 2023, 8:47 PM

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Thanks for everything! Super helpful to know it;'s not just on our end

#afomera