paul-subscription-deletion | Stripe Developers | Page 1

stable stirrupBOT Nov 13, 2023, 5:58 PM

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lilac lotus Nov 13, 2023, 5:58 PM

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Hi 👋

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Yes we document this here: https://support.stripe.com/questions/test-mode-subscription-data-retention

vernal citrus Nov 13, 2023, 6:02 PM

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Is there a way to find out why a subscription was cancelled before the 90 days?

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I see the cancellation_details.reason as set to "cancellation_requested" for this event: evt_1O0TulJsK4qNDni6StyNu4RI but I never requested cancellation

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noticing this on a few other subscriptions as well, wondering whats causing these to be deleted

lilac lotus Nov 13, 2023, 6:03 PM

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They are deleted because they are in test mode and we have a time limit, as was mentioned in the documentation

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I cannot even see these webhook events because they are too old

vernal citrus Nov 13, 2023, 6:04 PM

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Strange I can see it, the event was only on 10/12, and the subscription was created on 9/12

lilac lotus Nov 13, 2023, 6:07 PM

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For event logs we have a 30 day TTL. So this is just outside that

stable stirrupBOT Nov 13, 2023, 6:10 PM

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lilac lotus Nov 13, 2023, 6:11 PM

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Since this is 30 days after cancellation, the subscription is deleted. If you have a more recent subscription cancellation event I can look into that

vernal citrus Nov 13, 2023, 6:22 PM

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thank you for your help

lilac lotus Nov 13, 2023, 6:23 PM

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Happy to shed what 💡 I can 🙂

#paul-subscription-deletion