shani-checkout-bancontacterror | Stripe Developers | Page 1

spare ivyBOT Nov 13, 2023, 4:27 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

shani_10642, 6 days ago, 22 messages

cerulean gust Nov 13, 2023, 4:27 PM

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Not that familiar with the bancontact payment method

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The stripe checkout page is the same for every customer

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But some payment methods require redirect to an outside page

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LIke a customer's bank to authorize payment

sullen parcel Nov 13, 2023, 4:29 PM

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is there someone else that can help with bancontact integration questions?

cerulean gust Nov 13, 2023, 4:29 PM

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What's the issue?

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I can pull in a colleague if need be

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Also should note that this isn't stripe support

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This is the developer discord

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We just help folks integrate with the stripe api

sullen parcel Nov 13, 2023, 4:33 PM

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then is this expected that we are redirected to this page and you are saying that different customers will be redircted to dufferent pages? when integrating with bancontact

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currently we can't click this button trying to understand how to solve this

cerulean gust Nov 13, 2023, 4:34 PM

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I don't understand

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https://stripe.com/docs/payments/bancontact indicates customers are redirected to the bancontact site

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So should be same page for all customers

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What button are you referring to?

spare ivyBOT Nov 13, 2023, 4:44 PM

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sullen parcel Nov 13, 2023, 4:54 PM

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from the screenshot shared by Clara, is it specifc for this customer's bank? or all out users will get to the same page

pseudo saddle Nov 13, 2023, 4:55 PM

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Hi 👋

I"m stepping in as @cerulean gust had to go. I don't know what screenshot you are referring to but if it's a view other than the Checkout interface built by Stripe then that will be up to the issuing bank.

sullen parcel Nov 13, 2023, 4:58 PM

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the one in this thread - https://discord.com/channels/841573134531821608/1173636666485915718
so will it be different for each user? not sure I understand

pseudo saddle Nov 13, 2023, 5:00 PM

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I don't have time to look into closed threads. Could you clearly explain the complete state of your question? It doesn't make sense to me right now

sullen parcel Nov 13, 2023, 5:02 PM

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then why was the thread closed? this is the same issue, Clara and I are trying to solve that

pseudo saddle Nov 13, 2023, 5:03 PM

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We clsoe threads due to inactivity

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we help too many people to leave threads open for long

sullen parcel Nov 13, 2023, 5:05 PM

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as mentioned in the closed thread, we implemented the integration with bancontact by calling stripe.checkout.Session.create then redirecting the user to the URL returned by stripe,
when trying to authenticate the bancontact account the button to be redirected to the bank account is disabled.
we are trying to figure this out as currently our complete integration with bancontact is not working, will appreciate your help 🙏

it was just half an hour that I did not respond so please do not close this thread so I will not need to explain everything again

pseudo saddle Nov 13, 2023, 5:07 PM

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Which button are you referring to?

sullen parcel Nov 13, 2023, 5:08 PM

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can you please read the message Clara wrote? the first one in the closed thread?

pseudo saddle Nov 13, 2023, 5:09 PM

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I told you I cannot do that

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Can you please describe what you mean?

sullen parcel Nov 13, 2023, 5:12 PM

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The current issue arises as when we press on "Open your Bancontact app" in the below screenshot: 

Screenshot 2023-11-13 at 15.09.40.png

The issue is that the user is not re-directed to the bancontact app. Could you point us in the right direction in order to solve this issue? 

We have read the documentation online, looked at our Stripe developer profile and not found answers

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pseudo saddle Nov 13, 2023, 5:15 PM

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That screen isn't one created or controlled by Stripe.

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Is that an interface in your application?

sullen parcel Nov 13, 2023, 5:16 PM

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thanks, then nothing we can change to make this integration work?

pseudo saddle Nov 13, 2023, 5:17 PM

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You haven't shared enough information about your integration.

What Stripe product are you using?
Do you have any API request IDs that I could review for this integration?

sullen parcel Nov 13, 2023, 5:19 PM

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this is the page we are being redirected when using the url returned by stripe.checkout.Session.create
Iv'e shared everything in the previous thread and it was closed 😞

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what do you mean by stripe product?

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this is an integration with bancontact

pseudo saddle Nov 13, 2023, 5:20 PM

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Checkout is Stripe product

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So can you share the ID of a recent checkout session with this behavior?

sullen parcel Nov 13, 2023, 5:22 PM

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let me check please

pseudo saddle Nov 13, 2023, 5:23 PM

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shani-bancontact

sullen parcel Nov 13, 2023, 5:27 PM

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I don't have the session id but I have the payment_intent id can this help?

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pi_3OBfPKJCOqY7qQ7i1yo0yJR7

pseudo saddle Nov 13, 2023, 5:28 PM

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Sure, let me take a look

sullen parcel Nov 13, 2023, 5:28 PM

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thanks!

pseudo saddle Nov 13, 2023, 5:30 PM

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Okay I see this checkout session was confirmed here: https://dashboard.stripe.com/logs/req_Wg08V1xFbv3Qqg which resulted in a redirect to authenticate with the Bancontact bank. At that point Stripe doesn't know what happens until the authentication is complete

sullen parcel Nov 13, 2023, 5:30 PM

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ok thanks a lot!

pseudo saddle Nov 13, 2023, 5:32 PM

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Is this for all your Bancontact payments or some specific subset of customers?

sullen parcel Nov 13, 2023, 5:33 PM

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this is our first bancontact integration so we are quite lost here

pseudo saddle Nov 13, 2023, 5:33 PM

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Is this happening for one customer, a set of customers, or every time?

sullen parcel Nov 13, 2023, 5:34 PM

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we currently have 2 users testing the customer's product that has the same issue every time

pseudo saddle Nov 13, 2023, 5:38 PM

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They may need to contact their banks to confirm these payments. Bancontact is a bank redirect payment method so the banks are in full control of that screen.

sullen parcel Nov 13, 2023, 5:38 PM

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ok I will try to see what we can so and if we can have more users that can test that, thanks for your help

pseudo saddle Nov 13, 2023, 5:41 PM

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I am happy to shed what 💡 I can 🙂

sullen parcel Nov 13, 2023, 5:55 PM

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I have another question please

pseudo saddle Nov 13, 2023, 5:55 PM

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Okay, what is it?

sullen parcel Nov 13, 2023, 5:57 PM

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before being redirected to the bank page we have a stripe page, are those details the one to implicate what bank page we will be redircted to? or all customers should be redircted to the same page?

pseudo saddle Nov 13, 2023, 6:01 PM

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Reading over the Bancontact docs here: https://stripe.com/docs/payments/bancontact it sounds like this is the same page for all users.

customers are redirected to the Bancontact website

sullen parcel Nov 13, 2023, 6:02 PM

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so maybe I'm missing something, what is the one where you decide to redirect the user to specific bank page? how can you know what bank is this?

pseudo saddle Nov 13, 2023, 6:05 PM

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I may have mis spoke. I believe, based on the wording, there is a single UI used by the Bancontact system

sullen parcel Nov 13, 2023, 6:07 PM

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I understand but after entering email and name here we are being redirected to the page that is not working properly that you mentioned that is the bank specific page, what controls this redirection?

spare ivyBOT Nov 13, 2023, 6:10 PM

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pseudo saddle Nov 13, 2023, 6:10 PM

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Stripe redirects to the Bancontact UI. That is the only way you can accept Bancontact payments

sullen parcel Nov 13, 2023, 6:11 PM

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then the Bancontact UI is the one that is not working? does it work for other customers you have using this integration?

pseudo saddle Nov 13, 2023, 6:17 PM

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Yes I can see that we are processing successful bancontact payments

sullen parcel Nov 13, 2023, 6:18 PM

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then I'm lost here, what can couse our integration the redirction to the non working page? do you see something different in the URL being returned on the session related to the payment_intent id pi_3OBfPKJCOqY7qQ7i1yo0yJR7?

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thanks again for your time this is a major issue for us the integration is not working after moving from stripe dev account to prod account

pseudo saddle Nov 13, 2023, 6:22 PM

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No unfortunately I do not see anything incorrect with this Checkout Session. I think you need to contact Bancontact to see if there is any reason these why these payments are not going through

frosty jolt Nov 13, 2023, 6:23 PM

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shani-checkout-bancontacterror

sullen parcel Nov 13, 2023, 6:23 PM

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thanks, is this a question for general bancontact support? or specific to a bank as you entioned before?

frosty jolt Nov 13, 2023, 6:24 PM

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@sullen parcel write to our support team, provide all the information and they can help direct you to the right place and possibly escalate to Bancontact themselves if needed: https://support.stripe.com/contact

#shani-checkout-bancontacterror