clara_29433 | Stripe Developers | Page 1

young horizonBOT Nov 13, 2023, 2:57 PM

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ivory cradle Nov 13, 2023, 2:59 PM

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Hey there, is this your app UI that you're the developer of? If so, what does clicking that button do (ie, what gets called)? Are there any network or console errors that you can share?

ebon quest Nov 13, 2023, 3:01 PM

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This is the website that our app is linking to when a customer wants to add Bancontact. This is a Stripe website for Bankcontact. I believe nothing is called on our end and this is what we want to change. @sleek moon - is anything called in the back-end?

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Hi @ivory cradle - thank you for answering. Please see our answer below. We have reviewed all documentation here as well https://stripe.com/docs/payments/bancontact

Bancontact payments

Learn about Bancontact, a common payment method in Belgium.

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Do you know which other app has Stripe integrated and is succesfully directing customers to their bancontact app on their phones?

young horizonBOT Nov 13, 2023, 3:19 PM

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ivory cradle Nov 13, 2023, 3:22 PM

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This is a Stripe website for Bankcontact
What do you mean by this? That is not a Stripe page you showed.

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Your integration must call something in order to confirm the payment and redirect the user to their bank, for example stripe.confirmBancontactPayment as detailed here:
https://stripe.com/docs/payments/bancontact/accept-a-payment?platform=web&ui=API&client=html#submit-payment

Accept a Bancontact payment

Learn how to accept Bancontact, a common payment method in Belgium.

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How do you end up on this page? What does your code look like?

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Can you share an example payment intent ID?

sleek moon Nov 13, 2023, 3:29 PM

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@ivory cradle we call stripe.checkout.Session.create then redirecting the user to the url returned by this call which is the screenshot above, this is a stripe webview and the button there is not working

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using Prebuilt checkout page - https://stripe.com/docs/payments/bancontact/accept-a-payment?platform=web&ui=checkout
then Accept a payment as written there - https://stripe.com/docs/payments/accept-a-payment?integration=checkout

Accept a Bancontact payment

Learn how to accept Bancontact, a common payment method in Belgium.

Accept a payment

Securely accept payments online.

whole tinsel Nov 13, 2023, 3:35 PM

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Your screenshot isn't from a Stripe-hosted page...

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That's not our checkout page at all

ivory cradle Nov 13, 2023, 3:38 PM

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Ok you're using Checkout, and you redirect to the checkout session URL, and when the customer submits the payment they see this page then right?

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This sounds like its a page controlled by the customer's bank

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And perhaps it is not working as expected to open their app

ebon quest Nov 13, 2023, 3:45 PM

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@ivory cradle - so do you have another application which has a succesful bankcontact integration? I assume this website is hosted by bankcontact

#clara_29433