#ericfavor2416
frigid cape
No immediate ideas but I am happy to help. Can you send me the ID of the card and the cardholder so I can check in to them?
tiny violet
and here is an example of the test purchase: https://dashboard.stripe.com/test/issuing/authorizations/iauth_1OC1VpEycyd2Sp7kusTnXqmk
frigid cape
Thank you for the IDs, checking in to them
Apologies, still looking in to this. I do see that the card was activated five minutes before the auth was created. I am consulting colleagues on why we may have errored like this
tiny violet
sounds good, thanks Pompey
yeah I activated the card from the API. Then I deactivate and reactivate from the dashboard a couple of times after that
summer cragBOT
frigid cape
Yeah we see the activations and re-activations. Shows up as active when that auth was created so I am wondering if it errored some other way and provided a misleading error message
frigid cape
Hey @tiny violet apologies for teh delay. We are still having trouble figuring out what is happening here and it looks like we are going to need to pull in others to look further in to this, which will take some time. Can you write an email in to support about this and then DM me your email address so I can grab the email? I can get back to you through there when we find more