birdy247 | Stripe Developers | Page 1

velvet basaltBOT Nov 13, 2023, 2:43 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

birdy247, 4 days ago, 61 messages

spring kiln Nov 13, 2023, 2:43 PM

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Hello, can you tell me more about what you are trying to look in to with webhooks?

upper dew Nov 13, 2023, 2:55 PM

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Hi

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We noticed a number of webhooks that were unsuccesful

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It says 500 internal server error

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We have nothing in our logs, and wondering what it might be

spring kiln Nov 13, 2023, 2:59 PM

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Can you send me the ID of a recent event that got this error?

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That 500 is the code that Stripe is hearing back when we try to reach out to your server. If your server isn't getting any data at all, I would reccommend checking your network logs (maybe with your hosting provider) to see if you are getting any traffic from our webhook IPs https://stripe.com/docs/ips#webhook-notifications

Domains and IP addresses

Ensure your integration is always communicating with Stripe.

velvet basaltBOT Nov 13, 2023, 3:19 PM

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upper dew Nov 13, 2023, 3:41 PM

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Hi

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evt_3OBwZrB1WafTJItu1K3ZCSlM

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a/c acct_1O4MtyB1WafTJItu

worldly oxide Nov 13, 2023, 3:42 PM

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Hi taking over here

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Looking

upper dew Nov 13, 2023, 3:42 PM

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Thanks

worldly oxide Nov 13, 2023, 3:42 PM

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Yeah those are errors on your server

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You need to debug

#birdy247