santosh2585

[icy finch]

Hi, let me help you with this.

[sinful venture]

Yeah sure

[icy finch]

How are you uninstalling it?

[sinful venture]

Under Settings
I am going to installed app section and there I am finding the installed app then under the installed app I have test app there is an option of uninstall I am clicking that option and app is getting uninstall.
Once app is uninstalled it gets removed from the installed app section

Hello vanya_stripe
Are you there ?

[wide orchid]

👋 taking over for my colleague. Let me catch up.

were you able to uninstall successfully?

[sinful venture]

Yeah the app got uninstall successfully

[wide orchid]

can you try to install again your app now?

[sinful venture]

same issue

[wide orchid]

would you mind sharing your account ID?

[sinful venture]

Yeah sure

Account Id : acct_1JxSOiSFyxfSMU4q

Actually I have tried with other accounts also they also have the same issue ?

[wide orchid]

you still have the App Installed as a Connect extension
https://dashboard.stripe.com/settings/apps

I think you should revoke the access

if that doesn't help

please contact https://support.stripe.com/?contact=true

they would be more equipped to either directly answer you or get you the help you need from the specialized team

[sinful venture]

This is another app.
The app I am trying to install is "Test App"

[wide orchid]

at this point it's better to reach out to https://support.stripe.com/?contact=true