rupesh4402 | Stripe Developers | Page 1

nova leafBOT Nov 13, 2023, 12:25 PM

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compact anvil Nov 13, 2023, 12:27 PM

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👋 happy to help

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would you mind sharing the subscription ID?

odd snow Nov 13, 2023, 12:28 PM

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Will the user have the id?

compact anvil Nov 13, 2023, 12:28 PM

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you need to look in your dashboard to find it

odd snow Nov 13, 2023, 12:30 PM

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Ok, please give me 2 minutes

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sub_1NrQSGBCmDlGNLBg23CIGeoc

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Hi Tarzan, subscription id is sub_1NrQSGBCmDlGNLBg23CIGeoc

compact anvil Nov 13, 2023, 12:34 PM

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yes taking a look

odd snow Nov 13, 2023, 12:34 PM

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thank you

compact anvil Nov 13, 2023, 12:35 PM

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What happened is that the customer marked his subscription to be canceled at period end

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so it was canceled on October 17th

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when did they receive a new message from Stripe?

odd snow Nov 13, 2023, 12:36 PM

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Yes but the message is received yesterday

compact anvil Nov 13, 2023, 12:37 PM

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are you the customer?

odd snow Nov 13, 2023, 12:37 PM

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I am the owner of the site and have placed this test order when I launched the site for testing.

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It is in production that we tested

compact anvil Nov 13, 2023, 12:39 PM

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ok would you mind contacting https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

odd snow Nov 13, 2023, 12:40 PM

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sure

compact anvil Nov 13, 2023, 12:40 PM

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thanks

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let me know if you need any more help

#rupesh4402