mentijm | Stripe Developers | Page 1

dusk roostBOT Nov 13, 2023, 9:23 AM

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trail axle Nov 13, 2023, 9:23 AM

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Sure, what's the issue?

waxen jungle Nov 13, 2023, 9:24 AM

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The customer cus_OzvxX6kW7RZyEp has a scheduled subscription with send_invoice and accepted payments methods bank tranfer and CC.

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When the subscription is created and the customer opens their invoice, choose to pay by credit card and fail a 3ds check the status of the subscription is moved to past_due

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Is this expected behaviour? Because we thinking they have X days to pay and that the invoice would stay open, the subscription active until the time passes the due date on the invoice

trail axle Nov 13, 2023, 9:28 AM

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Can you share the in_xxx ID?

waxen jungle Nov 13, 2023, 9:28 AM

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in_1OBwIFE0eRqaX8zHHhUrJT2i

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FYI: The subscription is canceled because we have a webhook handler that cancels any subscription if it's past due, payment method is send invoice and payment method types include customer_balance.

trail axle Nov 13, 2023, 9:41 AM

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I believe in this scenario this is expected as the payment attempt failed yes

waxen jungle Nov 13, 2023, 9:41 AM

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I understand, do you know why?

trail axle Nov 13, 2023, 9:47 AM

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Checking

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Hmm, there's no specific send_invoice documentation but the behaviour is covered here:

Payment on the latest finalized invoice either failed or wasn’t attempted
https://stripe.com/docs/billing/subscriptions/overview#:~:text=activate their subscriptions.-,past_due,Payment on the latest finalized invoice either failed or wasn’t attempted.,-The subscription continues

How subscriptions work

Learn how subscriptions work within Stripe.

waxen jungle Nov 13, 2023, 10:13 AM

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Ok, but it is 30 days to pay and then its marked as overdue although there are still 30 days to pay?

dusk roostBOT Nov 13, 2023, 10:13 AM

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waxen jungle Nov 13, 2023, 10:13 AM

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Does not feel right 🙂

summer moth Nov 13, 2023, 10:14 AM

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Hi! I'm taking over this thread.

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I see what you mean, but since the customer tried to make a payment and it failed, we automatically move it to past_due. And the only way to get back to an active status is to pay the latest invoice.

#mentijm