#onetruesunbro
1 messages · Page 1 of 1 (latest)
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- onetruesunbro, 4 minutes ago, 8 messages
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Got it. Taking a look now
thank you!
What is the the customer seeing on their statement?
That looks like what I would expect it to look like. What are you wanting it to look like?
You would need to change the static component on your platform account for that to show instead of CRUMBL*: https://stripe.com/docs/payments/account/statement-descriptors#static
so here is the problem
i only need it to show CRSTCLB PleasantGroves for one connected account
all the other connected accounts should show the other way
basically we need a customizable prefix
Ahhh, okay. That would only be possible if you were using on_behalf_of one your Payment Intents, which makes the Connect account the Merchant of Record (MOR). Since you're using Destination payments without on_behalf_of, the statement descriptor prefix uses your platform account's default statement descriptor prefix.
That's mentioned here: https://stripe.com/docs/connect/statement-descriptors#statement-descriptor-usage
ahhh, i see I see
i was wondering about that, we do that in some other cases but not this case
so the MOR descriptor prefix will always be used?
If it is set on the account, yes
Happy to help!