#huntergrindle

1 messages · Page 1 of 1 (latest)

grizzled fjordBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

opal quiver
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Hi 👋 I don't think you will want to create a second Stripe account (depending on how you're integrating) as doing so will increase the complexity of your project. You'll have Customer objects in multiple accounts, you'll have multiple sets of API keys and need to keep track of when to use which ones, you would also need to either build a Connect flow for cloning payment methods or have a flow that collects payment method details from your customers multiple times.

Looking to see if there is a low effort way to accomplish what you're describing. I believe when you're configuring the Customer Portal settings for your account, you're able to specify which Products/Prices your customers should be able to edit Subscriptions for, but I need to double check that.

bleak echo
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okay thank you for looking into this for me! I hoping to use the no code solution!

opal quiver
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What I described seems to be working, so what I would recommend trying is:

  1. Create multiple Products to represent your different offerings
  2. When setting up your Portal Configuration, only include the Product that you want your customers to be able to edit in the list of Products there. (The Subscriptions section on this page: https://dashboard.stripe.com/settings/billing/portal)
  3. Create two separate Subscriptions for your Customer, one for each Product
bleak echo
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you rock! thank you! I'll give this a go!

opal quiver
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Any time! Let me know if that still doesn't allow what you're hoping and I'll help take another look.

bleak echo
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appreciate it, is there a way to get in touch with you specifically if this comes up?

opal quiver
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There is not, we rotate who is staffing the server, so I'm offline and don't see messages a lot of the time. If I've closed this thread before you come back, then you can post again in the main the channel and our team member watching the channel at the time will chime in.

bleak echo
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okay, appreciate you! Thanks!

bleak echo
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I just went through with this, about to drop a loom to show you what i found

opal quiver
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Sorry, the preview isn't loading for me and I'm juggling several other threads at the moment, can you summarize what you found and what youre follow-up questions are?

bleak echo
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Sure, my findings are that all subscriptions show up in the customer portal, not just the ones selected to be able to edit

opal quiver
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Can you share the ID of the Customer and Subscriptions that you used for your testing?

bleak echo
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customer id: cus_OytfTfAG6kYCUN

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subscription id1 : si_OytmEAfUrJ9VsN

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subscription id2: si_OytfPbsebBzHAZ

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i have to run to a customer call but i will pop back in here after! will be ~1 hour

opal quiver
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Thank you, taking a closer look.

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Quick side note, in the future I would recommend using test mode when you are testing functionality, rather than doing that in live mode.

bleak echo
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i tried test mode, but it wasn't sending the portal email 😦

grizzled fjordBOT
opal quiver
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Argh, sorry, I had disabled price switching in my account, so the reduced ability to update Subscriptions I was seeing was related to my controls around allowing customers to adjust quantities.

Let's take a step back real quick, what is the change that you want to allow your customers to make for that one Price/Product?

bleak echo
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still in call, sorry i will reply asap

bleak echo
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almost done...

bleak echo
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thank you for keeping this open 🙂 almost here...