vamsi_43560 | Stripe Developers | Page 1

eternal girderBOT Nov 10, 2023, 6:23 AM

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lavish stump Nov 10, 2023, 6:24 AM

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Like what the error message mentions, if you need help changing the legal entity information associated with that account, you'd want to reach out to https://support.stripe.com/contact. Otherwise, do you have a different question that you need help with?

robust dragon Nov 10, 2023, 6:25 AM

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I'm getting following error on identity verification on test account
11/10/2023 06:16:26 AM message='Stripe API response' path=https://api.stripe.com/v1/accounts/acct_1O7QsDEC4m5fZdqc response_code=400
11/10/2023 06:16:26 AM error_code=None error_message='You cannot change individual[verification][document][front] via API if an account is verified. Please contact us via https://support.stripe.com/contact if you need to change the legal entity information associated with this account.' error_param=individual[verification][document][front] error_type=invalid_request_error message='Stripe API error received'

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

lavish stump Nov 10, 2023, 6:25 AM

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how can i help?

robust dragon Nov 10, 2023, 6:26 AM

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please check req_ufxrS9U9RilVz1

lavish stump Nov 10, 2023, 6:27 AM

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i've looked at it, what do you need help with?

robust dragon Nov 10, 2023, 6:27 AM

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whats the reason failure

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i dont understand the issue

lavish stump Nov 10, 2023, 6:27 AM

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You cannot change individual[verification][document][front] via API if an account is verified.

robust dragon Nov 10, 2023, 6:28 AM

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Then whats the best way to update identity document via API

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?

lavish stump Nov 10, 2023, 6:28 AM

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Like what the error message mentions, if the account is already verified, you can't update the identify document. Why do you want to update it?

robust dragon Nov 10, 2023, 6:33 AM

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Got it

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looks like bug at my side

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Thanks

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Screenshot_2023-11-09_at_10.43.33_PM.png

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What is the best API to update these details in which context of the account API these details should have been updated ?

lavish stump Nov 10, 2023, 6:46 AM

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https://stripe.com/docs/api/accounts/update#update_account-company

Stripe API reference – Update an account – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

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If you retrieve the Account object, there should be a requirements field that tells you the exact field you need to provide info for. This guide might be worth taking a look at : https://stripe.com/docs/connect/custom/handle-verification-updates

Handle verification updates

Help your Custom connected accounts maintain compliance with changing verification requirements.

robust dragon Nov 10, 2023, 6:49 AM

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👍

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For an indivirual connected user at connect custom account creation

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do we need TIN ?

lavish stump Nov 10, 2023, 7:02 AM

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This page lists the basic requirements : https://stripe.com/docs/connect/required-verification-information

Required verification information

Learn what required verification information you need to collect for each country when using Connect.

robust dragon Nov 10, 2023, 7:04 AM

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Got it

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If an individual does not have a company, can he use his legal name at company.name and SSN at company.tax_id at custom connected account?

#vamsi_43560