#marijakastratovic_99009
lyric falcon
misty lion
How is the issue manifesting?
What error message are you getting?
Can you provide a screenshot? I don't have enough details to help right now
Oh wow that's a 5 year old version
It seems likely it's the same issue in Github. Really I'd recommend trying out the latest version in a test environment or local environment to see if that solves
late warren
User is unable to enter Postal code - message is displayed "Your postal code is incomplete" because it expects USA and this is CA
misty lion
Yeah recommend my above suggestion of using a newer version
You're on a very old version and likely that this issue has since been fixed
late warren
is there any way we can solve this issue for this user, until we upgrade versions since this is on prod?
misty lion
No we don't apply patches to older versions
First step is to try with a newer version in your local environment
That will confirm root cause
But likely it's the exact same issue that you linked from 2018 because your version lines up with that date
late warren
Ok, thanks for your help
misty lion
No problem
Let us know if you still get the same error once you done upgrades locally
shy abyss
I have similar issue
misty lion
@shy abyss please post in main channel and I will create a thread for your issue
We keep separate threads per user
shy abyss
Ok, thanks