#Dev Błack
quartz oar
👋 happy to help
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Hi!!
quartz oar
when a customer downgrades their subscription to fewer user licenses than the current number of users in their company?
where is that action happening?
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Customers can use the stripe customer portal to edit their subscription. Or choose another plan
quartz oar
you can configure the portal to not allow that https://stripe.com/docs/customer-management/configure-portal#configure-subscription-management
old hollowBOT
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I want to allow this if the existing company users in my app are less than the new quantity number. And prevent this action if the existing company users are larger than the new quantity
ornate pagoda
👋 stepping in as tarzan needs to step away
So the question is how to prevent certain Subscription updates via the Customer Portal, yes?
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yes, if specific criteria are met in our applications database then it should allow this. If not then it should prevent it without charging the customer
ornate pagoda
Gotcha, so really this level of control isn't possible. You can only create Customer Portal configs with Subscription updates on or off.
The workaround would be to not allow quantity updates
And only allow Price updates
And then set the allowed Prices for update to be specific ones that satisfy your criteria.
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But I can't really see how this can help.
If a company has bought a subscription for 10 users. And already created those 10 users. The portal will still allow the customer to downgrade to the subscription with 5 users. And then I will have to deal with the extra 5 users that are now using my app for free. This is actually my problem
ornate pagoda
Hmm not sure I understand that at all.
If they downgrade from quantity 10 --> 5 why do they get 5 users using your app for free?
It would be a prorated charge at that point
With a quantity of 5 going forward?
And you would update your permissions to provide access to 5 instead of 10 for your product?
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Because they already have created 10 users within my application. And the goal is to prevent companies downgrading to a subscription with fewer users
I dont want to start deactivating users automatically.
ornate pagoda
Right well I explained above how the Customer Portal is not meant for this specific type of customization.
So your options are instead to not allow a quantity update and just allow Price updates. And the Price update can then represent a higher quantity
But really there is no great way to do exactly what you want -- Customer Portal doesn't support "only allow quantity upgrades and don't allow quantity downgrades" as a feature.
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I see. Thank you guys for your time. I really appreciate it. I guess I will have to find another way , maybe using the stripe API to refund the customer and cancel the quantity update and the roll them back to their old subscription. But it doesnt seem the right approach.
ornate pagoda
Yeah that will be a huge hassle. I'd either only allow updates in your App so you can control this more finely or limit the updates to specific Prices that are only upgrade options.
But obviously this is up to you!
I can file a feature request to add an ability like "only quantity upgrades" to our API