#jclusso
analog oriole
loud shore
Hi 👋
Can you share an API request ID that shows this error? It will start with req_
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
wanton wasp
i have the PI atm pi_3OAHATF6KG2nMs1l122I2Qzg
i tried retrying it through the dashboard
loud shore
Okay so this was an invoice you attempted to pay through the Dashboard using a saved payment method
wanton wasp
correct
the customer has been trying to pay a bunch of times on other invoices too and having issues
loud shore
Okay I've found the confirmation requests that are failing
wanton wasp
what does that mean?
loud shore
It means I'm looking at what went wrong
wanton wasp
oh ok
loud shore
Okay this was an error the mastercard network sent back to us.
wanton wasp
so mastercard is down?
loud shore
It doesn't look like a widespread outage looking here: https://developer.mastercard.com/api-status