hypirion-banktransfers-fundinginstructions | Stripe Developers | Page 1

ruby driftBOT Nov 8, 2023, 4:58 PM

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glacial anchor Nov 8, 2023, 4:59 PM

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Hello

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Can you share the request ID that you redacted above?

willow jetty Nov 8, 2023, 5:00 PM

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Sure thing

glacial anchor Nov 8, 2023, 5:00 PM

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It isn't sensitive and then I can look at the failed request

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And to clarify what you are trying to do.... you want automatic reconciliation to an Invoice here, right?

willow jetty Nov 8, 2023, 5:03 PM

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That's right. I have funds on the account, but it doesn't seem to reconcile an open invoice, either automatic or manually.

The log URL is https://dashboard.stripe.com/test/logs/req_qcxu11lj27zaoN?t=1699454316

It's in our testing environment, so nothing sensitive is there either way

glacial anchor Nov 8, 2023, 5:05 PM

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Thanks looking

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Have you tried this without a test clock by chance?

willow jetty Nov 8, 2023, 5:09 PM

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I have, I can see if I can give you a url to one without a clock

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I have also tried to advance time to check if that changes anything

glacial anchor Nov 8, 2023, 5:11 PM

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Very strange that it did not reconcile when you confirmed...

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Okay give me a couple minutes to look further

willow jetty Nov 8, 2023, 5:13 PM

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Here is another example without the clock, if that helps you in some way: https://dashboard.stripe.com/test/logs/req_FkTEf5eQ2cBZtf

glacial anchor Nov 8, 2023, 5:15 PM

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Thanks

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We are still looking fyi

willow jetty Nov 8, 2023, 5:32 PM

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Alright, thanks!

ruby driftBOT Nov 8, 2023, 6:16 PM

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woeful wraith Nov 8, 2023, 6:21 PM

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Hi 👋

I'm stepping in as @glacial anchor needs to go soon

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Give me a sec to get caught up

viscid ridge Nov 8, 2023, 6:22 PM

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👋 I was debugging this so I'll help. I got as confused as you to be honest and I'm going to file 27 jiras to the product and docs teams lol

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Okay so the overall problem is that you are misusing the API but mostly because you do what you think is right and what our docs tell you which is overall incorrect so definitely not your fault

willow jetty Nov 8, 2023, 6:23 PM

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Hahah, sorry about that 😅

viscid ridge Nov 8, 2023, 6:26 PM

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The flow is supposed to be

Create the Subscription with collection_method: 'send_invoice' and the right payment_settings
Finalize the Invoice (or wait 2 hours)
At this point the Invoice is ready for bank transfers, it just doesn't tell you on the PaymentIntent because send_invoice is really "Stripe emails the end customer with instructons" so we don't reflect it in the API because we don't know which option they will use (though in your case it's bank transfers only,it might not be for everyone)
Fund the cash balance with the Test Helper
Stripe automatically reconciles the CashBalance with the Invoice and pays it.

the "bug" in my opinion is that if you confirm the PaymentIntent yourself it seems that it gets "stuck" completely where we don't do the reconciliation (bug) and we don't let you fund it (bug)

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Does that overall make sense?

willow jetty Nov 8, 2023, 6:27 PM

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Alright, so the idea is to not use any payment intents at all, and let you handle the reconciliation automatically?

viscid ridge Nov 8, 2023, 6:29 PM

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yes

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If you use Invoicing/Billing that is (which you do)

willow jetty Nov 8, 2023, 6:31 PM

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I initially did that, but we wanted to expose the bank transfer instructions on our webpages, and it doesn't seem like there's any way to fetch that data without confirming a payment intent with the cash balance option. (No next action, naturally) We can live without it, I just assumed it would work by attaching a payment intent with a cash balance method

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If there's any other way to grab that info from the invoice in some way I'd rather do that, and if that's not an option, we can live with a link to the Stripe invoice 🙂

viscid ridge Nov 8, 2023, 6:32 PM

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I don't think there is any way to do this today, at least none that I could find. One option might be to use our FundingInstructions API instead but it's even messier 😦

willow jetty Nov 8, 2023, 6:34 PM

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Hahah, in that case I'll just live with the link for now 😄

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I guess you have steps to reproduce or do you want me to send an email or something with exact steps and what I thought? I'd be happy to do that if that helps you

viscid ridge Nov 8, 2023, 6:36 PM

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I'm filing multiple jiras but you definitely should still reach out to support to get real 1:1 help and a follow up about next steps separately

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My team is just going to push since this is a clear limitation we need to fix but hadn't noticed yet

willow jetty Nov 8, 2023, 6:41 PM

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Alright, so here's what I'll do: I will send an email with a link to this thread, steps to reproduce, what I wanted to do, my thought stream (as far as I remember) and what confused me with the docs. I am by no means blocked by this though, so no worries.

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If there's nothing else you need from me you can close this thread. I got the answers I needed

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Super grateful for the investigation work here by the way, it is very much appreciated 🙏

viscid ridge Nov 8, 2023, 6:43 PM

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Sure thing, thanks for the patience on that one, I hope we improve this overall!

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@willow jetty sorry I closed too early

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I think you want https://stripe.com/docs/payments/customer-balance/funding-instructions

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that lets you attach the FundingInstruction before and then our Billing/Invoicing products will use that "VBAN" for you automatically so you have the VBAN details to expose

willow jetty Nov 8, 2023, 6:53 PM

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Alright, thanks for the pointers! That seems like exactly the thing I want. I'll investigate/implement that and then send the email I mentioned above. Feel free to close again 🙂

viscid ridge Nov 8, 2023, 6:53 PM

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good luck 🙂

#hypirion-banktransfers-fundinginstructions