allianceRes | Stripe Developers | Page 1

snow shuttleBOT Nov 8, 2023, 8:59 AM

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ionic field Nov 8, 2023, 9:02 AM

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👋 happy to help

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AFAIK it's from the available balance

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when you try to do a refund and you don't have enough funds you will get an error stating that you don't have enough funds in your available balance to cover the refunds

main prairie Nov 8, 2023, 9:13 AM

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in fact, we are a platform that manages our partners' wallets. When a customer pays on our platform, we receive the funds into our own wallet, deduct a commission, and then transfer the remainder to the partner's wallet.

Here's an example of a refund to help illustrate our process: pi_3OA7IvGfA2lQACd11ACA347r.

ionic field Nov 8, 2023, 9:19 AM

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that doesn't change the fact

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if you want the refund amount to be deducted from your Connect account you need to do add the reverse_transfer param as described here https://stripe.com/docs/connect/destination-charges#issuing-refunds

Creating destination charges on your platform

With Connect, you can create charges on your platform account, take fees, and then transfer remaining funds to your connected accounts.

main prairie Nov 8, 2023, 9:27 AM

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We are not in that scenario because we receive the funds into our wallet, and then we transfer them to the partner's wallet. So when we refund the customer, the funds are refunded from our own wallet.

ionic field Nov 8, 2023, 9:30 AM

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that's what I'm suggesting

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if you use reverse_transfer than you will refund from your Connect account's wallet

#allianceRes