JohnnyB | Stripe Developers | Page 1

tidal glacierBOT Nov 8, 2023, 8:03 AM

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hasty walrus Nov 8, 2023, 8:05 AM

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It's hard to tell without the concrete page and a screenshot or screen record from the customer

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Does other customer's 3DS work fine?

queen trench Nov 8, 2023, 8:06 AM

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Screenshot is here

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Apparently he gets the message immediately without any 3DS widget for verification

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Other customers have checked out fine using 3DS however looking to see if we have any from the same bank. Llyolds

hasty walrus Nov 8, 2023, 8:14 AM

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Yeah it's more likely the issuer bank issue. Can you provide this PaymentIntent Id? pi_xxx Can have a quick look

queen trench Nov 8, 2023, 8:21 AM

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pi_3O9ur4JLZLeXuUn71fJyocj7

hasty walrus Nov 8, 2023, 8:28 AM

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Yeah it's simply said authentication failed

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You would want to check if there is other successful customer from this bank, to compare

#JohnnyB