#collectors_92440

1 messages · Page 1 of 1 (latest)

sage mossBOT
hazy mirage
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hello! what's the exact error?

pure hornet
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card cannot be added

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I tried adding it through the Stripe admin as well but it would not let me add it there either

hazy mirage
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what does it mean by adding it through the Stripe admin? How are you trying to add those cards? via the Dashboard? via the API (can you share your code snippet)?

pure hornet
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Adding it through the Stripe Admin Dashboard, as well as from our company Portal

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let me see if i can get you a screen shot

hazy mirage
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the screenshot from the Stripe Dashboard would help

pure hornet
hazy mirage
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i mean....that's a test card that will decline, so it's not surprising that it declines when you try to add it

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what are you trying to do? Can you share more

pure hornet
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So we have an online portal called PSA, where we are able to add the CC at checkout. We want to add a card and have it decline, which then sends a call to our Accounting software letting us know the card was declined when we charge it. There after it would send out an email to the customer so that we can get another card.

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The purpose is to test all the different bad card scenarios so that we can add appropriate handling, whether it is someome from our Customer Service that will handle it, or whether it is from our Accounting Dept

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So just to add a little more context, the other software that we use before we moved to stripe had scenarios where if you charge an amount ending lets say in .59 then the charge will decline, if you add a charge with .42 cents ith will mark it as fraud, etc

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and Stripe has that denoted in the test cards and so we were trying to use those card to simulate these scenarios, but unfortunately cannot add or use them 😦

hazy mirage
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if you want to add a card to a customer successfully, but have it fail upon attempt to charge, you should use 4000000000000341 instead

pure hornet
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Hey Alex, yes we are able to use that one, however for these scenarios what do i do, please advise

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I guess i should ask, what other card numbers do you have that I can add to the customer object to trigger other scenarios

hazy mirage
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i tried the first one, and it was successfully added to the Customer in the Dashboard

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can you point me to which one fails specifically when you try adding it in the Dashboard?

pure hornet
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Looks like the other cards are adding, so i may need to go retest these cards to ensure they yield the results i am looking for. I really appreciate your time and for working with me to resolve this. Let me come back with specifics if this doesn't solve what i am looking for.