#behindthelinesmaker
thin socket
narrow vale
Unfortunately we cannot help on this server, continuing to talk to support would be the thing to do. If you want, you can DM me your email and I can double check that we are getting them from you
Also if you have not already, check your Junk folder, support emails sometimes get caught by filters
polar ivy
it is not in my junk
narrow vale
I see that we are getting your emails and they are in the right place to get a response. The team responds as quickly as it can but response times can vary by volume and such
polar ivy
It becomes increasingly frustraing when I keep getting prompted to email support, but they do not respond
It's been far too long, I highly doubt anyone is planning on responding to my previous emails.
narrow vale
I am sorry, I definitely get that this is frustrating but unfortunately I cannot help further. Support should respond, unfortunately I also don't have an ETA on when
polar ivy
is there no possible other place i can go for further help. I understand you can't help me, but I am almost positive I will leave this conversation and never get emailed back.
No support number? or is there at least a possible reason that my ID verification I have been doing on my phone isn't working?
^?
last nimbus
hello
taking over for my colleague
There are no direct phone numbers really,
https://support.stripe.com/?contact=true page has all the contact methods listed
polar ivy
ok do you have any idea why mu id verification might not be working?
I have gone throught hte phone verification process scanning both sides of my ID and doing the facial recognition selfies
last nimbus
not something our team would know, we don't work with account related issues which involves verification.
We just help developers integrate with our APIs/SDKs
We'd have no insights into what's going on with your verification or account
polar ivy
Is there anywhere else youguys know for me to go for help on this?
last nimbus
Try reaching out to stripe support on social media if the email isn't being responded to.
It often takes a bit more time when there's a lot of support traffic
polar ivy
ok thanks