#sdasdq3we

1 messages · Page 1 of 1 (latest)

round micaBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

granite maple
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👋 happy to help

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would you mind elaborating?

dense crystal
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I want to show customer and subscription data in connected account.

granite maple
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what's the subscription ID?

dense crystal
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sub_1O9oJZDASZN8ZxxtBaASsuCn

granite maple
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this subscription was created on the account acct_1LmjsADASZN8Zxxt

dense crystal
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ohk

granite maple
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that account is not a connected account

dense crystal
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ohk

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let me do changes and get back to you

granite maple
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sure

dense crystal
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Getting this error.

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@granite maple

granite maple
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you can set it up on your dashboard settings -> connect -> express setup -> payments

dense crystal
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ok

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not able to find this location

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provide any link or ss if possible

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this is current settings.

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@granite maple

granite maple
dense crystal
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@granite maple

image.png
granite maple
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that's not it

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it's the section above

dense crystal
granite maple
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ok perfect

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but the Connect Account you created doesn't seem to have that capability

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would you mind sharing its ID?

dense crystal
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acct_1O9oDIDHyUN0fIDA

granite maple
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would you mind creating a new Payment Intent

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and trying again?

dense crystal
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you mean new chekout session

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?

granite maple
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yes

dense crystal
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not working

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same error

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@granite maple

granite maple
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would you mind sharing the link please?

dense crystal
granite maple
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when you created it from the dashboard only transfers capability was requested

dense crystal
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Ok

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Created new connected account from dashboard but still getting same error.

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@granite maple

south stag
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Hi there 👋 jumping in as my teammate needed to step away. Can you share the ID of the newly created account?

dense crystal
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acct_1O9pjfRYT6RFfOzG

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@south stag

south stag
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Please refrain from pinging our team members, we move through threads as quickly as we can but pings tend to pull our attention and slow us down.

That account wasn't given the card_payments capability. You can see in the request that was made to create the Account that only the transfers capability was requested for the account.

dense crystal
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how can I ask for 'card_payments' when I create express account from stripe dashboard.

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@south stag

south stag
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Please be patient, I'm trying to figure that out. We aren't as familiar with the dashboard, we specialize in helping developers work with our APIs and SDKs.

dense crystal
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I am getting that option to check when I create custome account.

south stag
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I'm not sure, when I create test Express Accounts from there the accounts are inheriting the capabilities set in my settings, and card_payments is there. I'm not sure what you're doing differently or what is configured differently about your account.

I would recommend double checking the settings (in test mode) for your Express Connected Accounts and ensure you have the desired capabilities set, and then creating one more account. If that still doesn't do what you're hoping, I would recommend reaching out to our Support team who is more familiar with the dashboard side of these flows.
https://support.stripe.com/?contact=true

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