#kingboy23
sterile copper
simple creek
Hello
You can share the PaymentIntent ID and I can look and tell you what I see, sure, but we likely will only have limited insight.
Most often we just pass through what the bank tells us.
But feel free to provide the ID and I can look
simple creek
I need the PaymentIntent ID
I can't do anything with that link
The Invoice ID would also work
sage pollen
How to find that
simple creek
It would be in your Dashboard
simple creek
Okay yeah each attempt returned a do_not_honor decline from the bank
So I really don't have any further information
The card holder has to talk to the bank
For why they returned that response
We just pass through that response from the bank to you
sage pollen
So the problem is with the card holder?
celest sonnet
Hi there 👋 jumping in as my teammate needs to step away soon. Please bear with me a moment while I catch up on the context here.
That payment failed because the issuer declined to authorize the transaction, but we don't know much about their decision making process there so we don't know whether that is expected behavior or a problem. The best path here is to have your customer work with their bank to determine why their bank was declining those transactions.
sage pollen
What would they say to the bank? Because his bank said everything is fine on their end
celest sonnet
The customer will want to ask their bank why the bank declined to approve the transaction.
sage pollen
I mean are you sure there’s no problem on my stripe? Because it’s the second customer in a row it gets failed which kinda creeps me out
celest sonnet
Unless a Radar rule comes into play, Stripe doesn't make decisions about whether or not payments should succeed, we just facilitate them with the related parties like the issuing banks.
What are you seeing when you look at the last_payment_error field on the Payment Intents?
https://stripe.com/docs/api/payment_intents/object#payment_intent_object-last_payment_error
Do the payments show the same error being surfaced there? That's where we surface as much information as we can about why an issuer decided to decline a transaction, which isn't always a lot to go on.