singleportrait

[rigid oxide]

Hello

Do you have a request ID I can look at?

[worldly ore]

Staging: https://dashboard.stripe.com/test/logs/req_gtGbqoRaTKwlgf
Production: https://dashboard.stripe.com/logs/req_UPPgEhJxQ1PpYB
This seems to be preventing customer from checking out with new recurring subscriptions.

[rigid oxide]

Thanks, looking

Can you also provide a similar request that was successful oin the past?

[worldly ore]

Yes, let me find

[rigid oxide]

Thanks, does look like something is likely broken on our end. We are investigating

[worldly ore]

Staging: https://dashboard.stripe.com/test/logs/req_210N4WRv9gTTVu
Production: https://dashboard.stripe.com/logs/req_mqiG6DPl0OhldU

[rigid oxide]

Okay we are working on mitigating

Thanks for the patience

And thank you for reporting

[worldly ore]

Thank you @rigid oxide

[rigid oxide]

Okay I believe this should be mitigated now. I see a couple successful requests that have come through on your account as well

Feel free to re-test as well

[worldly ore]

I will re-test now

Ok yes, it looks like it's working now in staging and production

Thank you for your quick help. Is there a report that's possible for us to get to understand what happened and what exactly our downtime window was?

[rigid oxide]

Yeah sorry about the hassle here. Yes, there will be communication sent shortly via email about the issue.

[worldly ore]

Thank you, we appreciate it. Can you verify which email that will be sent to?

[rigid oxide]

It will be sent to the owner email on the account

Don't want to share that email here as this is a public server

[worldly ore]

Ok, that makes sense. Thank you