mike-mileiq | Stripe Developers | Page 1

mint zenithBOT Nov 6, 2023, 7:49 PM

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vast fossil Nov 6, 2023, 7:49 PM

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Hello

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Can you give me more details about what "issues" you are having?

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And in terms of not being able to update a payment method, I'd need an example Customer ID to look at

coral wyvern Nov 6, 2023, 7:51 PM

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yup, here is a customer https://dashboard.stripe.com/customers/cus_LQKwhmDOIClZ5w

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the failed payment attempts are here https://dashboard.stripe.com/payments/pi_3O7PA22sUqBdMwXy0ptJZEX7

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Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

vast fossil Nov 6, 2023, 7:56 PM

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Thanks, looking

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Okay so in terms of the failed payment, looks like the customer closed their link account so it failed.

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Can you tell me about the payment method update?

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What does the customer see?

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It does look like it is enabled

coral wyvern Nov 6, 2023, 8:04 PM

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oh that is good to know about the link account. that is probably why it's failing when they are trying to add again....this is what they see

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should Stripe Portal know not to prompt them for Link if they have a closed account?

vast fossil Nov 6, 2023, 8:12 PM

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Sorry, had to step away for a second

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Hmm that is interesting that it prompts, give me a min to look at that further

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Ah okay sorry I was incorrect previously. The Link account wasn't closed.

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That's why it was still showing.

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