elitemobile-support-fraud | Stripe Developers | Page 1

jovial ginkgoBOT Nov 6, 2023, 5:23 PM

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fallow gazelle Nov 6, 2023, 5:23 PM

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HI 👋

Can you explain in more detail what you are trying to do here?

slim orbit Nov 6, 2023, 5:23 PM

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Hello Snufkin_stripe

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Nice to meet you

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I am developing a mobile app

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In the app, we need stripe payment

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But sometimes we are getting chargebacks because of stolen cards

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someone type card number, exp date, and cvc correctly

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so the payment is done

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but the card holder is doing chargeback a few days or months later

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in this case, how can i prevent fraud payments?

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It need 3d secure always?

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without 3d secure, I can detect fraud payments?

fallow gazelle Nov 6, 2023, 5:26 PM

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If the customer is using valid card numbers, dates, and cvc then it is hard to flag this as fraud.

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I would recommed you review our docs on how you can increase the use of 3DS authentication. That can help cut down on the amount of fraud: https://stripe.com/docs/payments/3d-secure

slim orbit Nov 6, 2023, 5:30 PM

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sometimes the stealers get phone and card together

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also even thought the payment is done using 3d secure, i am getting chargebacks

fallow gazelle Nov 6, 2023, 5:31 PM

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3D secure should shift the liability for fraudulent changes from the merchant to the bank

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But I recommend you reach out to our Support team for more information on how to fight fraud: https://support.stripe.com/contact

slim orbit Nov 6, 2023, 5:33 PM

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ok, thank you

#elitemobile-support-fraud