juan_givestar | Stripe Developers | Page 1

whole mountainBOT Nov 6, 2023, 4:05 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

juan_givestar, 2 hours ago, 42 messages

hot sage Nov 6, 2023, 4:05 PM

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Can you elaborate?

coarse thorn Nov 6, 2023, 4:07 PM

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I've opened a thread early on today, asking for an issue with terminal SDK regarding speciic error whne using Tap to Pay

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and the resolution was that needs more work form the Stripe dev team

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thread has been archived and I cannot post there, so I would like to know if there is a github issues or so

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in order to now if that specific issues will be sorted in some point

hot sage Nov 6, 2023, 4:10 PM

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Typically you'd just reach out to our support team to follow up via
https://support.stripe.com/?contact=true

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I'm trying to catch up on the previous thread but it seems it has a lot of context.
Can you give me a quick summary?

coarse thorn Nov 6, 2023, 4:14 PM

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Sure, I'm involved in a project where is used Tap to Pay, and in order follow Apple guidelines on UK, where there still some bank cards that are not allowed to use Tap to Pay as there is no pin keyboard avaialae AKA offline_pin_code , we need to identify handle this error in order to trigger different flow.

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Right now, for any issue with the bank card, the error that the Stripes returns is a generic code DeclinedByStripeAPI

hot sage Nov 6, 2023, 4:19 PM

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Declined by the API error message usually has a request ID attached
are you seeing that in test mode?

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req_xxx

coarse thorn Nov 6, 2023, 4:24 PM

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the error obect I get is:

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    "message": "This transaction requires chip and PIN. In testmode, using a physical test card with designated amount ending values produce specific decline responses. See https://stripe.com/docs/terminal/references/testing#physical-test-cards for details.",
    "code": "DeclinedByStripeAPI"
}```

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that comes from the stripe API

hot sage Nov 6, 2023, 4:29 PM

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if you look into your test mode logs,
https://dashboard.stripe.com/logs

Do you see a request with similar message?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

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otherwise, can you share the account ID you're working with?

#juan_givestar