Miroslav | Stripe Developers | Page 1

hazy glacierBOT Nov 6, 2023, 2:05 PM

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heavy roost Nov 6, 2023, 2:07 PM

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Hi 👋 if the Subscription stays incomplete and doesn't go into an active state, then it should be cleaned up automatically after about 23 hours have passed, and no recurring payments should be initiated for that.

I believe our Test Clocks would let you see how this will play more long-term, and would recommend trying to use those to see how these Subscriptions will behave in the future and ensure it's what you're hoping/expecting.
https://stripe.com/docs/billing/testing/test-clocks

tropic spear Nov 6, 2023, 2:16 PM

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Will Stripe attempt payment for incomplete Subscriptions after the initial payment fails? Will the client get an email from Stripe about the failed payment, giving them a link where they can pay?

I'm asking this because I want to confirm whether the customer has a way of paying that invoice after he closes the Checkout session I created for him.

heavy roost Nov 6, 2023, 2:20 PM

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No, automatic payments are not attempted for Subscriptions that did not go active. Did you test this with Test Clocks and see that behavior, if so, can you share the ID of the Subscription where you saw that?

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Whether the customer can still pay that Invoice, may depend on other parts of your integration. I'm not sure offhand whether the Customer Portal would allow a customer to pay that unpaid invoice before the Subscription expires.

tropic spear Nov 6, 2023, 2:22 PM

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I haven't used Test Clocks so far, so it would require more time to do that properly. As this is in relation to an urgent production bug I'm experiencing, I'm trying to fix it in the quickest way possible.

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We don't give them a link to the Customer Portal if they haven't fully onboarded. I guess Stripe does not give them that link in any other way, right?

heavy roost Nov 6, 2023, 2:23 PM

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Right

tropic spear Nov 6, 2023, 2:24 PM

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As for other parts of our integration, for all payment related stuff, I'm relying on Stripe's Checkout and Customer Portal, so we don't have anything that triggers payments or anything.

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so I guess it's safe to assume that we won't have an issue if they fail to pay and then start Checkout again. If the succeed at paying in their second Checkout session, I assume that they will get two subscription where one is active and the other Incomplete will get Expired after 23 hours, but I don't care about that one in any way.

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does that make sense?

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If they succeed**

#Miroslav