#luc.mourab

1 messages · Page 1 of 1 (latest)

rare ospreyBOT
simple cape
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👋 happy to help

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this is normal, since your plans are postpaid and you don't have a flat fee, the first invoice would be 0

edgy wadi
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I do have a flat fee, for example:

  • from 0 to 15 units used: flat fee of $99
  • from 16 and after: $6.60/ unit used
simple cape
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I meant a flat fee to the susbcription

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as in a prepaid amount to be paid, regardless of the usage

edgy wadi
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so, it's the $99.. even if the customer doesn't use anything, they will still pay $99

simple cape
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would you mind sharing the subscription ID?

edgy wadi
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sub_1O9SZNCeID6NKIyqTcgbn3Ge

simple cape
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taking a look

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from 0 to 15 units used: flat fee of $99
that's not entirely correct

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it's more from 1 to 15

edgy wadi
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this is how I set it up

simple cape
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I'm not sure it works like this

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even if you pass 0, it always starts with 1

edgy wadi
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and when I create a subscription the invoice shows correctly. even when the quantity is 0, the invoice shows $99

simple cape
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hmmm, maybe it's a bug in the dashboard display then

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I will flag it, that threw me off to be honest

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but I actually can see that you created it correctly

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ok so let me get back to my initial point

edgy wadi
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Okay, so how I understand is correct?

even if the customer doesn't create any usage record they will still be charged the flat fee, right?

simple cape
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yes but at the end of the month

edgy wadi
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yes

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that's perfect

simple cape
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that's why the first invoice was $0

edgy wadi
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Got it

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life saver! thankss!!