#disro
long dagger
cold plover
What's the error?
ionic sphinx
Hello,
We are having a problem activating apple/google pay on our website: epictones.com that has Stripe integrated as a payment method.
We did everything from the documentation, and I want to add that the normal card payment works, but after we setup everything for apple/google pay when we try to make a transaction it says our Bank declined the order. After some debugging we found out that we are getting the wrong CVC code error: https://stripe.com/docs/error-codes#incorrect-cvc
But we are 100% sure that our CVV is corect, using our phones to make the purchase – with the same cards we use in real life day to day.
I’m sure this is a small configuration problem somewhere, can you help us with this please?
Thanks!
for now we hidden the buttons so our clients wont try to use them
but we can have them back on fast
but first a lead on the problem would help a lot
cold plover
Can you share an example payment that is being declined?
ionic sphinx
sure
cold plover
I doubt this has anything to do with your integration I'm afraid
cold plover
Paste the pi_xxx please
ionic sphinx
pi_3O7zYBJnmd4FstBp1UstZwzI
cold plover
Yeah just a decline unfortunately. Unrelated to any code/integration issue. Suggest you/the customer speak to the bank
ionic sphinx
well we tried this on multiple cards
they all did this
and we bought a lot of stuff with apple pay 🙂
why here?
cold plover
Again, we've no context as to why I'm afraid. You should speak to the bank(s)
ionic sphinx
well us as developers when we get an error code we should show it to the client on the website
if we show wrong CVV
but that one is corect we will get a lot of problematic customers
that will complain
cold plover
That is the error returned to us by the bank/card issuer I'm afraid
ionic sphinx
so we should talk to our bank and asked them why that payment was declined?
cold plover
Yep