charlie | Stripe Developers | Page 1

oblique foxBOT Nov 3, 2023, 10:02 AM

#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

charlie, 15 hours ago, 4 messages

willow nacelle Nov 3, 2023, 10:03 AM

#

Hi there!

#

Can you clarify what you mean exactly? Maybe share a concrete example?

low gulch Nov 3, 2023, 10:05 AM

#

So I have a connect express account. When I was trying to create a billing portal session as that connected account, I was getting an error that said I had to save the config in https://dashboard.stripe.com/.../settings/billing/portal before creating a session. To make the implmentation of stripe as hands free as possible i was wondering if I can save the settings through the api

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

willow nacelle Nov 3, 2023, 10:08 AM

#

Can you share the request ID (req_xxx) of the error? You can find it here https://dashboard.stripe.com/test/logs

low gulch Nov 3, 2023, 10:10 AM

#

Its actually not in there.

willow nacelle Nov 3, 2023, 10:11 AM

#

Or can you share the exact error message you received?

low gulch Nov 3, 2023, 10:14 AM

#

the developer logs, do they log everything?

#

I cannot see Stripe.BillingPortal.SessionService create ?

willow nacelle Nov 3, 2023, 10:15 AM

#

It logs everything that happens on your own account. Here I'm guessing you made a request on a connected account, so it might not be there.

low gulch Nov 3, 2023, 10:15 AM

#

Can i get to the connected accounts logs?

willow nacelle Nov 3, 2023, 10:16 AM

#

If you click on more there is an option to display outgoing requests. Maybe you can try this?

low gulch Nov 3, 2023, 10:16 AM

#

Got it!

#

req_iyaiC5GatJKv7w

#

req_HUeJqdTFef2jgA

willow nacelle Nov 3, 2023, 10:18 AM

#

Thanks! Give me a few minutes to look into this.

low gulch Nov 3, 2023, 10:20 AM

#

Ok thanks 🙂

willow nacelle Nov 3, 2023, 10:23 AM

#

Wait, why are you creating a Customer or Billing Portal object on an Express account? That doesn't make any sense.

#

When using Express accounts, all objects (customers, payment method, payment intents, etc) should live on the platform account.

low gulch Nov 3, 2023, 10:26 AM

#

Right. So I'm using the wrong Account type then.

willow nacelle Nov 3, 2023, 10:27 AM

#

If you want the objects to live on the connected account, then you should use Standard connected accounts.

low gulch Nov 3, 2023, 10:27 AM

#

Ok. I will switch it over. Can you confirm that the error will not occur on a standard account?

willow nacelle Nov 3, 2023, 10:28 AM

#

Correct

low gulch Nov 3, 2023, 10:29 AM

#

Perfect. Thank you very much Soma 🙂

#charlie