#petersonsimon_16736

1 messages · Page 1 of 1 (latest)

shut zealotBOT
wicked pine
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It's a technical issue but of a more private nature and we are blocked from our dashboard.

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Sorry to hear you are having trouble two ways here. If you are having trouble logging in you can reach out through https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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And actually if you can log in but just the dashboard page is working, you can try this page https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

wispy loom
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Actually we are getting the message merchant not available on the acoount. Why we can't see our dashboard

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We can login but it is a tricky situation

wicked pine
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Unfortunately I am not sure what might cause that dashboard issue. If you email our support team from that other form, they should be able to get back to you and help look in to your account's current state

wispy loom
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Alriight, thank you. Do you know the respond time. It's quite urgent

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Thank you for your assistance

wicked pine
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Unfortunately I do not know our SLAs there. Our support team gets back as fast as they can but response times can depend on volume

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Good luck resolving this!

wispy loom
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Thank you