avith-applepay | Stripe Developers | Page 1

grave marshBOT Nov 2, 2023, 2:18 PM

#

pine warren Nov 2, 2023, 2:19 PM

#

Hi there. Can you share a screenshot of the apple pay dialog on Mac. Do you have an option to pay?

lofty fern Nov 2, 2023, 2:20 PM

#

Yes, give me a second

#

#

This is what i see in Safari

#

A little loading animation appears at first and then it disappears

pine warren Nov 2, 2023, 2:24 PM

#

Oh weird

#

Anything in the browser console?

lofty fern Nov 2, 2023, 2:25 PM

#

Not really.

#

I take it that you havent seen such an issue before?

regal flame Nov 2, 2023, 2:27 PM

#

Hello, i need help with my payment options. In my shop, only Mastercard works and not Klarna, Apple Pay, etc., even though it's active in Stripe.

lofty fern Nov 2, 2023, 2:30 PM

#

@pine warren are you there?

pine warren Nov 2, 2023, 2:34 PM

#

@regal flame this is a thread for Avith

#

Please ask your question in the main channel and we'll help you out

#

I haven't

#

What does the console say @lofty fern ?

#

Can you share a screenshot

lofty fern Nov 2, 2023, 2:35 PM

#

Yes sure. Please give me a moment

#

My console does not have a lot of details about the transaction. It just logs the billingAddressInfo. We are logging details once the transaction completes, but this isnt happening here

pine warren Nov 2, 2023, 2:42 PM

#

Mostly I'm wondering if there are errors/warnings in the browser's web developer console when you open the modal

#

So can you have that open while you open the apple pay modal and see if any warnings/errors present? And post a screenshot here (even if there are no errors)

lofty fern Nov 2, 2023, 2:43 PM

#

Ok, give me a moment

#

#

pine warren Nov 2, 2023, 2:49 PM

#

Need to see it when you click the apple pay button

lofty fern Nov 2, 2023, 2:52 PM

#

This is when i click the button. I just closed the dialog box for a better view of the logs

#

Are you using a Mac system? If so, do you want to try this out, if you want to see a better look at it?

pine warren Nov 2, 2023, 2:57 PM

#

Yeah do you have a link?

lofty fern Nov 2, 2023, 2:58 PM

#

staging.paperhack.com

#

If you needed a login cred

pine warren Nov 2, 2023, 3:00 PM

#

Cool copied credentials

#

Just deleted them above

lofty fern Nov 2, 2023, 3:00 PM

#

okay

#

you can click on the "Upgrade to Pro" button

#

There you will be prompted to pay using Apple Pay

#

We are using the test API keys, jfyi

#

For Stripe*

pine warren Nov 2, 2023, 3:08 PM

#

Interesting. We can't reproduce

#

Could be an issue with your machine

lofty fern Nov 2, 2023, 3:08 PM

#

Really?

#

Oh

pine warren Nov 2, 2023, 3:08 PM

#

Can you try adding a billing address to the payment method in the modal?

lofty fern Nov 2, 2023, 3:08 PM

#

We tried in two different systems but the issue persisted

#

Ill try thst

#

and let you know

#

While we do that, im still curious as to how itr went through in iphonw

#

I did not update the biling address there either

pine warren Nov 2, 2023, 3:15 PM

#

Not sure yet

#

We can't reproduce the error on your site with those test credentials though

lofty fern Nov 2, 2023, 3:16 PM

#

Did you badge in the site change to "Pro Account" from "Upgrade to PRO"?

#

You might find it in the top right

lofty fern Nov 2, 2023, 3:17 PM

#

pine warren Can you try adding a billing address to the payment method in the modal?

Also, im not prompted to ask this in the moal

#

modal*

#

Do you know where this is prompted?

pine warren Nov 2, 2023, 3:18 PM

#

Not that familiar with apple pay

#

Can you click the payment method in the modal and edit?

#

If not I can ask a colleague. Let me know

lofty fern Nov 2, 2023, 3:28 PM

#

I'll try from my side, But it'd be greatly appreciated if you could get help from your side as well

#

#

Did not work when we tried

pine warren Nov 2, 2023, 3:38 PM

#

Hm interesting

#

Do you see same behavior when you click apple pay here in our docs: https://stripe.com/docs/stripe-js/elements/payment-request-button ?

Payment Request Button

Collect payment and address information from customers who use Apple Pay, Google Pay, or Link.

grave marshBOT Nov 2, 2023, 3:42 PM

#

quasi geyser Nov 2, 2023, 3:44 PM

#

avith-applepay

lofty fern Nov 2, 2023, 3:45 PM

#

pine warren Do you see same behavior when you click apple pay here in our docs: https://stri...

Let me try that

lofty fern Nov 2, 2023, 3:47 PM

#

pine warren Do you see same behavior when you click apple pay here in our docs: https://stri...

Yes, we get the same behaviour

quasi geyser Nov 2, 2023, 3:48 PM

#

👋 hopping in here since codename_duchess has to head out soon

lofty fern Nov 2, 2023, 3:48 PM

#

Oh hi Karbi

quasi geyser Nov 2, 2023, 3:50 PM

#

Hello!

#

This is on a mac, right? Do you have "Use Touch ID for Apple Pay" enabled in your "Touch ID & Password" settings?

lofty fern Nov 2, 2023, 3:53 PM

#

Let me check

#

Yeah I have enabled it

#

Doesnt work

#

Will it be ok if I add a fellow developer to this Channel?

quasi geyser Nov 2, 2023, 4:00 PM

#

Anyone is welcome to join this channel 👍

lofty fern Nov 2, 2023, 4:00 PM

#

Thank you

minor tinsel Nov 2, 2023, 4:01 PM

#

🖐️

quasi geyser Nov 2, 2023, 4:01 PM

#

Another question - while testing with your mac do you happen to have your laptop closed? Or are you using an external monitor with a keyboard that doesn't support touch id?

minor tinsel Nov 2, 2023, 4:02 PM

#

no external keyboards, and touch id is supported

quasi geyser Nov 2, 2023, 4:05 PM

#

Do you have any screensharing or screen recording on by any chance?

minor tinsel Nov 2, 2023, 4:05 PM

#

yes, screen sharing is on

#

do you want to try without screen sharing?

quasi geyser Nov 2, 2023, 4:05 PM

#

Yeah try without that

minor tinsel Nov 2, 2023, 4:06 PM

#

ok

#

gimme a sec

#

that worked!

quasi geyser Nov 2, 2023, 4:10 PM

#

awesome!

minor tinsel Nov 2, 2023, 4:12 PM

#

Thanks a lot @quasi geyser

quasi geyser Nov 2, 2023, 4:12 PM

#

👍 sorry I didn't think of it before!

#

It's come up so rarely that I always forgot apple pay has that restriction

minor tinsel Nov 2, 2023, 4:15 PM

#

no worries, you just saved us from an escalation 😇

#avith-applepay