diego1367 | Stripe Developers | Page 1

random ermineBOT Nov 2, 2023, 12:54 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

diego1367, 1 day ago, 5 messages

gilded stream Nov 2, 2023, 12:55 PM

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Hello

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Usually it is quite quick (like a few seconds), but sometimes things can get slightly backed up (especially in test mode) and it can take a bit longer.

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Can you share the example?

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How long ago was it paid?

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And was this in live mode?

worldly karma Nov 2, 2023, 12:55 PM

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https://dashboard.stripe.com/test/invoices/in_1O7yPQAFxlGPwjh5bVpHs3m7
It is been already like 2 hours

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gilded stream Nov 2, 2023, 12:56 PM

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Yeah that happens sometimes when our test mode workers get backed up. I'll flag it internally but overall this isn't really unexpected -- things should catch up shortly.

worldly karma Nov 2, 2023, 12:57 PM

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Oh ok, thanks for the information. Is there any webpage with this kind of information? didn't yet anything related to waiting times

gilded stream Nov 2, 2023, 12:59 PM

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No we don't really have it documented anywhere. In production the expectation is that webhooks should always send within a few minutes so if you see things delayed in production definitely feel free to flag to us. Test mode is a little more relaxed in the policy because sometimes folks generate a ton of Events via testing.

worldly karma Nov 2, 2023, 1:00 PM

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Perfect! thanks for the heads up!

#diego1367