mairafmiranda | Stripe Developers | Page 1

pure wigeonBOT Nov 2, 2023, 10:10 AM

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vagrant leaf Nov 2, 2023, 10:10 AM

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Hi there!

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What type of connected account? Standard, Express, or Custom?

reef marlin Nov 2, 2023, 10:11 AM

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Standard

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I don't think we have another option being in the UK do we?

vagrant leaf Nov 2, 2023, 10:13 AM

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If it's standard, then it's something the merchants will have to do on their end. And Stripe probably will send them emails to notify them of the issue.

reef marlin Nov 2, 2023, 10:14 AM

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sorry what do you mean the merchants will do on their end?

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which issue? we want to leave this set up

vagrant leaf Nov 2, 2023, 10:15 AM

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If their account is restricted, Stripe will let them know and ask them to provide the missing information to activate their account.

reef marlin Nov 2, 2023, 10:17 AM

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sorry I was confusing the questions...I get it...

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and where would they see this restriction?

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if we want to send out an email ?

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for them to check this

vagrant leaf Nov 2, 2023, 10:19 AM

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if we want to send out an email ?
You won't have access to their email. So you can't really contact them.

reef marlin Nov 2, 2023, 10:21 AM

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I mean

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we have registration on our website

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so we can take all the emails and send out an email saying we have restricted accounts so they need to complete the process...

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but I don't know what instructions to give them in order to complete...

#mairafmiranda