frallain | Stripe Developers | Page 1

tired flareBOT Nov 2, 2023, 9:30 AM

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frallain, 1 day ago, 50 messages

hollow star Nov 2, 2023, 9:32 AM

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not related

stoic marsh Nov 2, 2023, 9:32 AM

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Hi, let me help you with this.

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There's other users reporting a similar issue, let me check if there's anything happening on our side...

kindred atlas Nov 2, 2023, 9:47 AM

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Hey, checking in here to explain that this is the expected behaviour in this scenario:

If the collection_method is set to send_invoice, and the invoice is past its due date, the state of the subscription is set to past_due.
https://stripe.com/docs/billing/subscriptions/overview#voiding-invoice

How subscriptions work

Learn how subscriptions work within Stripe.

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Looks like the invoice was voided on 20/10/23 and was due on 27/10/23, which was when we transitioned to past_due

hollow star Nov 2, 2023, 9:58 AM

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OK thanks for checking

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what would be a way to set it back to active?

split edge Nov 2, 2023, 10:18 AM

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Hi! I'm taking over this thread.

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The Subscription will get back to active once the latest Invoice has been paid.

stoic marsh Nov 2, 2023, 10:20 AM

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I think the main question is whether you still want your customer to pay the Invoice. If not, you can mark it as uncollectible and the Subscription is supposed to go to active state, according to docs: https://stripe.com/docs/billing/subscriptions/overview#voiding-invoice

hollow star Nov 2, 2023, 10:20 AM

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but the latest invoice has been voided, and all the other invoices are paid

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@stoic marsh but now that the invoice is voided, I cannot change it

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(void is a final state)

split edge Nov 2, 2023, 10:21 AM

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Yep, I think you need to wait for a new invoice to be generated and then paid.

hollow star Nov 2, 2023, 10:23 AM

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OK, but our back-end code relies of the subscription status to let the customer have access to our product, and we block access when the customer is in debt i.e. subscription in past_due...

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and next invoice is in 1 year,,,

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This is quite inconsistent with the fact that status past_due has always meant that the customer was in debt, but here this is not the case..

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The only workaround I am now thinking is to manually create an inoice and mark it as paid to have the susbcription get back to the active state... hopefully

split edge Nov 2, 2023, 10:27 AM

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and next invoice is in 1 year,,,
Agreed that's not great.
The only workaround I am now thinking is to manually create an inoice and mark it as paid to have the susbcription get back to the active state...
True, that could work! A few other options that come to mind:

Add some metadata to the subscription that says it should be considered as active
Contact Stripe support so they set that specific Subscription to active.

hollow star Nov 2, 2023, 10:28 AM

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Add some metadata to the subscription that says it should be considered as active
Do you mean "be considered as active in our back-end" ?

split edge Nov 2, 2023, 10:28 AM

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Correct

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something like if status == "active" or metadata[real_status] == "active"

hollow star Nov 2, 2023, 10:31 AM

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OK I see. So far we have based our own subscription entity statuses on the Stripe subscription status, but if there are more inconsistencies like that, indeed we will need to "patch" the Stripe sub status like that. I am just surprised to get in such logical status dead-end from Stripe...
Thanks for the suggestions.

split edge Nov 2, 2023, 10:34 AM

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Sorry about this, I agree this is not ideal.

hollow star Nov 2, 2023, 10:35 AM

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in fact

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I just created the "fake" invoice of $1 and manually marked it as paid, but still the subscription is in past_due state...

split edge Nov 2, 2023, 10:37 AM

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Can you share the Subscription ID (sub_xxx)?

hollow star Nov 2, 2023, 10:38 AM

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https://dashboard.stripe.com/subscriptions/sub_FuNFaiGhmG3G8s

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Ah I know, I used a price that was not linked to this subscription, let me retry

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https://dashboard.stripe.com/invoices/in_1O7yCII9qXomtXqSfyDw2zNU

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MMh so in fact I would need to change the plans of this subscription with prorations enabled so that an invoice linked to this sub gets generated. This is too tricky and will mess up the UX.

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I will contact the Stripe support to manually set the subscription to active then..,.

split edge Nov 2, 2023, 10:43 AM

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Have you tried creating a one-off Invoice linked to the Subscription? https://stripe.com/docs/api/invoices/create#create_invoice-subscription
Not sure if that would impact the Subscription status though...

hollow star Nov 2, 2023, 10:47 AM

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No, thanks for the suggestion. I'd prefer to only do these kind of actions on the Stripe Dashboard UI, and it does not seem possible to create an invoice linked to a subscription from the Dashboard.

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if you are not sure, I'd prefer to go the stripe support way instead of juggling...

split edge Nov 2, 2023, 10:49 AM

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Sounds good!

hollow star Nov 2, 2023, 10:50 AM

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thanks for diving deep on this, much appreciated

#frallain