#.rob_m

1 messages · Page 1 of 1 (latest)

earnest pulsarBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

  • .rob_m, 18 hours ago, 14 messages
  • .rob_m, 1 day ago, 5 messages
junior wagon
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Hi, could you summarise the issue for me please?

regal orbit
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Customers are paying invoices a couple days late, but the subscriptions aren't getting moved from past_due to active, despite the payment being made. Example: https://dashboard.stripe.com/acct_1CaQ5rJqE5f9ucQh/customers/cus_OL4QXYfDAXY9ne

Stripe team yesterday said they couldn't find an problems with our integration, and they needed to look into it further on the Stripe side

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junior wagon
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I see that my colleagues are on top of your support case. I don't have any context, so it's better if you keep talking to them over email.