Donnadonna | Stripe Developers | Page 1

agile hullBOT Nov 1, 2023, 5:59 PM

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drifting copper Nov 1, 2023, 6:03 PM

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Hello! You shouldn't be pairing with your device through your android device - that's likely what's causing hte issue here

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We mention it in the notes here - https://stripe.com/docs/terminal/payments/connect-reader?terminal-sdk-platform=android&reader-type=bluetooth

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Don’t use mobile device settings to pair with your reader. Pairing the reader through device settings makes the reader unavailable to connect to your app.

unreal jasper Nov 1, 2023, 6:07 PM

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hey Karbi, the notification from device prompted up automatically, and I am connecting with SDK not through the device settings

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just tried to ignore the system pair request, got this error:
LOG [Stripe terminal]: didReportUnexpectedReaderDisconnect {"code": "UNEXPECTED_ERROR.UNEXPECTED_SDK_ERROR", "message": "Reader has been disconnected unexpectedly"}

here are more information, I am using WisePad3 and device is Android

drifting copper Nov 1, 2023, 6:12 PM

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Gotcha - so you're talking about the system pairing notification, not pairing thorugh the mobile device settings

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What version of the SDK are you using?

unreal jasper Nov 1, 2023, 6:12 PM

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I think it's in beta:
"@stripe/stripe-terminal-react-native": "^0.0.1-beta.11",

drifting copper Nov 1, 2023, 6:17 PM

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Can you try with the latest version? v0.0.1-beta.13
I believe there was a change made in 2.22.0 of our Android SDK, which is what v0.0.1-beta.13 is using

unreal jasper Nov 1, 2023, 6:18 PM

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sure I will give a shot

unreal jasper Nov 1, 2023, 6:35 PM

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just updated to version v0.0.1-beta.13, same error here,
only happen when first time pair with a terminal , call connectBluetoothReader(), no response and no error, hanging at connecting status:
LOG [Stripe terminal]: didChangeConnectionStatus connecting

drifting copper Nov 1, 2023, 6:39 PM

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It's just the first time? It works when you try it again?

agile hullBOT Nov 1, 2023, 6:46 PM

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unreal jasper Nov 1, 2023, 6:47 PM

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yup, just the first time, when I quit the app and reopen, everything works great

drifting copper Nov 1, 2023, 6:47 PM

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This sounds very similar to something we saw in an earlier version of the Android SDK (https://github.com/stripe/stripe-terminal-android/issues/294)

unreal jasper Nov 1, 2023, 6:47 PM

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but if the terminal was not connected before, want to connect as first time, will have this issue

drifting copper Nov 1, 2023, 6:48 PM

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If that newer version of the react native still has the issue I'd recommend writing into support (https://support.stripe.com/contact) so they canflag the issue to the terminal team. It may be the we fixed the issue for some android devices, but not others and a fix would need to be made

#Donnadonna