kimgobbi_31281

[languid lichen]

Hey there

Can you provide a request ID from your Dashboard where you see this error?

[open salmon]

Hi thanks for your help, where do I see/find that?

My customers are seeing the error when they try to checkout. I don't see an error in either stripe or woocommerce dashboards.

[languid lichen]

Oh you don't see the error

See: https://support.stripe.com/questions/finding-the-id-for-an-api-request and just make sure you don't see a failed request there

If you don't this means your Woocommerce code is throwing the error and you'll have to reach out to them about this as they control your code here.

[open salmon]

Yes, that is what I assumed. They are very slow to respond

[languid lichen]

Yeah I'd check your Stripe Dashboard logs as the above article indicates how to do.

But otherwise I can't help any further

[open salmon]

appreciate the response.

Just looked again at logs,

[languid lichen]

If you click "Logs" at the top there what does it show?

[open salmon]

to make sure I understand what you are saying, there are 4 events here, but we only had 1 sale go through, so this does show what our customer said, which is that she tried apple pay two times and it would not work

then I tried it too to no avail, so that must be the 3rd one.

[languid lichen]

I can't really say for sure based on that screenshot

[open salmon]

logs

[languid lichen]

Yep okay so no error from our API

So this is just WooCommerce throwing that error because something went wrong client-side.

[open salmon]

ok. thank you!

do you know if they are here on discord?

[languid lichen]

So unfortunately I can't help any further. The only path forward is to get information from WooCommerce about why the code throws this error.

Not sure, sorry.

[open salmon]

no problem, appreciate your help. have a nice day