#birdy247

1 messages · Page 1 of 1 (latest)

true basinBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

fading sphinx
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Nope

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Once a subscription has been cancelled that's it. You'd need to create a new sub

junior dune
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Oh right

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I noticed something odd

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The subscription is cancelled, but an invoice item is paid after its cancelled

true basinBOT
fading sphinx
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Yep that's normal

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If you have open invoices still

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If you don't want that to be possible, you'll need to void any of the open invoices

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It's because invoice was created prior to cancellation

junior dune
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ok, got it

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Our use case is staged payments (subscription schedules)

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The customer is paying for an item in installments

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How would you recommend we handle this case (its a direct stripe connect charge)

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Send them a payment link?

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Issue an invoice?

flint hawk
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👋 stepping in as codename_duchess needs to step away

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In terms of handling installments, using a Subscription Schedule is generally the recommended way to do it.

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Are you asking how to handle the Subscription cancelling mid-way through the payments? Or...?