.rob_m

[timber solar]

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

• .rob_m, 17 hours ago, 5 messages

[feral berry]

Can you share the invoice ID?

[soft ginkgo]

in_1O5kDHJqE5f9ucQhaih8eNZ4

[feral berry]

I see that the invoice was successfully paid

[soft ginkgo]

But the subscription is still marked as past_due - it didn't get set to active upon invoice payment

[feral berry]

yup, looking into that

[soft ginkgo]

Thanks!

[feral berry]

asked a colleague to look into this as things are running busy

[soft ginkgo]

Thanks, appreciate it

[balmy grotto]

Hi there 👋 I'm working on looking into this. So far nothing obvious is standing out to me, and I was wondering if this is the only Invoice where you've seen this behavior, or if there are other examples?

[balmy grotto]

I'm not readily spotting any integration issues, and believe this issue will require further investigation from our end. While looking into this, I came across your support case on this, and as this is going to require additional investigation, I would recommend continuing to work with our teams through your support case.