surajkumar8781

[lapis ether]

Kindly check on urgent basis as customers are not able to create subscriptions

[ivory fulcrum]

you should reach out to https://support.stripe.com/?contact=true for livemode concerns, this server is for dev/coding questions

overall that just looks like the payment required 3D Secure, which can happen.

[lapis ether]

but its asking now it wasn’t before

The 3D secure popup is not coming to us

[ivory fulcrum]

your integration does not appear set up to handle 3D Secure or present a popup, so that part at least would seem expected

did you turn on a Radar rule to request 3D Secure recently? That would explain the problem.

[lapis ether]

no we haven’t turned on Radar rule

[ivory fulcrum]

You did, actually.